TERRIBLE TECHNICAL SUPPORT

My fiber speed dipped to under 5mb upload and download. Yesterday, when I spoke with a consultant, he told me, “Oh, I see the problem is your speed is slower than it needs to be.” Well, yes, that is why I called. The issue was not resolved, and I was told the problem was not with them.

Today, everything was back to normal, but at the same time as yesterday, the speed dipped again to under 5mb upload and download. I called again, and the first consultant, Godfrey, started with a real attitude. I asked to be transferred to a manager and was told there were none. I asked for someone else to assist me and was told the network could be congested because people are done with work for the day and now everyone is on the internet.

This has never happened before, so I asked why now. His response was, “Ma’am, things change and maybe more people are using the internet.” WHAT??! They are happy to take the money but not willing to assist when you need it, without yelling at you or treating you like you don’t understand.