Terrible tech support and unfair business ethics

I must admit that this is the worst internet service provider in South Africa. I pay for a 200mbs fiber line but my speeds have never once exceeded 50mbs. Trying to get through to tech support is going to cost your hundreds of rands because of long waiting time. You call and they tell you 'you are caller number 50'. Just imagine the airtime it is going to take to get to 'you are caller number 1'! As for their live chat facility, you can forget it. You will wait for the whole day and never connect to an agent. To make matters worse you cant even email them. Moral of the story when you sign up things will move like a breeze but once you are in you will be stuck with your problems by your lonesome self, no help, no accountability. Guys, just try other service providers.