Terrible support

I realised again this morning that I made the right decision four years ago to leave MWEB as my service provider. Unfortunately, I kept my email with them — and last night just after midnight I received a *****ulent one-time PIN sent to my phone to access that account. I only saw it this morning because I was asleep. I phoned MWEB and got to the technical support queue. I was thrilled to hear I was *first in line*… but after almost an hour of listening to the same message telling me I was number one and somebody would attend to my call soon, nothing happened. The bot chat was equally useless. After an hour, a technician finally answered, only to tell me to send a screenshot to an “abuse” email address. Four years later, and nothing has changed — the same endless queues, the same unacceptable service levels. Truly disappointing.~~~