Terrible support and account service

1. I have been a loyal client of Mweb for more than 2 years and every six months they put my subscription up while they are offering the same package on their website at a R150 cheaper for new clients. I then complain about the problem to the retained dept and it takes days or even a week or more for them to reply. 2. It is so frustrating to get support from the support dept as when you call you hold on forever and when you try the live chat, that they recommend nobody is on the other side.

I dont like to move from one service provider to another, but I am really sick and tired of Mweb and am shopping around and will be moving to a provider that gived beter service. I have no obligation to stay with them, except that I try and stay loyal, but unfortunately loyalty comes from both sides.

I hope that starlink will come soon that these guys can get a wake up call.