Terrible speed and non-existent customer support

I've been with mweb since 2018 and their Internet speed has always been slow all year round! Changing ISP is too big of a hassle for me so I just stayed with mweb for all these years despite numerous price increases. I did complain about the speed to mweb a year ago and they told me to upgrade my router which I did and the speed was even worse than before. I switched back to the old router and tried dealing with slow Internet but damn, I'm so tired of it. I pay for 100Mbps UP & down and most of the time I don't even get 10 Mbps on the second floor of my house.

How can anyone one play video games on 200+ ping? Gaming and streaming is frustrating as heck.

I tried logging in today to adjust the channel on the router to see if I can get a better speed and suddenly, It's not accepting my password. I know I have the correct password since I stored it in a secure place and triple checked, making sure I'm typing everything correctly. I tried calling their tech support but it's always impossible to get an agent on the phone. Usually I wait 40+ minutes on the call before my airtime runs out. It's like they have less than a dozen agents working there. I do know people are still on holiday but mweb is always like this regardless of time of year. I even tried chatting to an agent on their app but the chat feature never works. Never got an agent on chat even once. I don't recommend mweb if you're looking for a reliable ISP.