CS
Caitlin S

1 reviews | Active since Feb 2015

17 Feb 2015, 08:52

TERRIBLE SERVICE, WASTE OF TIME & MONEY!

We have been up and down with MWEB for 3 weeks now, 4 different technicians, no one has solved the problem, from being on hold in total for over 4 hours, been in contact with a person on their Facebook page, sending countless emails, being told i would be contacted on numerous occasions and STILL haven't received a call!<br> We run 3-4 different companies from home and haven't had wifi for 3 weeks, thats nearly a month, I'm paying over R500 per month for absolutely NOTHING, i have informed someone to contact me re cancelling the account, and what a surprise, no one has called me!<br> <br> I refuse to call again and wait on hold and waste a single cent further on your company!<br> <br> You can go to this link to see SOME of the history & comments on their Facebook page<br> [URL Removed]<br> <br> ABSOLUTELY TERRIBLE SERVICE!!!

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Replies (1)
Mweb
Mweb's reply17 Feb 2015, 10:51
Official
Hello CaitlinSwanepoel,

Thank you for taking the time to bring this to our attention.

Our customer care representative has been in contact with you.

A call back is being arranged for this evening, around 20:30 to troubleshoot the wifi issue you have encountered.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services