Terrible service to long time customers.

I have been phoning Mweb since the first week in January to try and cancel my service. I finally got hold of someone this week, after endless airtime and waiting for “our phones are ringing off the hook – please be patient”. This week I finally spoke to someone called Wayne in the Cancellations department and explained to him that I want to cancel my contract. He said the cancellations only works on certain days (which is frankly not my problem). I asked if they have a cheaper package and he said no (which I found out later was a lie and Mweb does offer one cheaper package with a reduced line speed). Perhaps he did this to convince me to keep this service with this high price. He asked what I was doing in December since I had all the time in December to call and cancel. It frankly has nothing to do with the fact that I found the service to become unaffordable in January. This seemed so unprofessional for someone who is employed to assist its customers. I lodged a complaint more than a week ago. Im still waiting for a response. However since my complaint, my line speed has halved... I wouldn’t recommend this ISP to anyone.