Terrible service to a potential new client

<p>So I app**** online for a fibre connection with MWeb. OpenServe offered free installations last month. After my request was sent, there was only a message that they will contact me shortly. I only got to speak with an agent yesterday after I had to try and contact them, since they never contacted me. Then I was told that I had to pay for the installation as the free installation offer has expired on Monday (31/07/2017). The agent could confirm that he could see that I app**** last week already but couldn't tell me why they never contacted me. So in a nutshell, because they ignored my application, now they expect me to pay for their mistake. One of the worst things any business can do is to expect their customers (or potential customers in this case) to pay for the mistakes that they have made. Avoid at all cost!</p>