Terrible service. The agents are giving the conflicting information.

Terrible Service. I contacted them on wed 27 nov 2024. Adrian said my line will be available by 30 november so they can sign me up as well as have me up and running by 1 Dec 2024. I noticed theres a tracking order that says the line be active by 16 Dec 2024 so I followed up on Thursday asking to speak to Adrian. The lady answering was extremely rude and then transferred me to Luwazi. Luwazi informed me that there has been cancellation for the this switch line and they cannot proceed with creating order, which I told him already existed, but he insisted its not possible . I Eventually speak to Adrian who confirms all is in order and Luwazi is looking at something different and gives me his email for me to send through my cancellation letter with the previous service provider to speed up the process since the estimation time only 16 Dec. There already is a Vumatel line its only a matter configuration and connecting. I sent all the info on thursday 28/11/2024. No response from them. I tried to track and cancel the order. I'm unable to. I send Adrian numerous emails to cancel. no response. I send numerous messages to their whatsapp line, the auto message tries to connect me to the relevant people and come back with an error. I call, no answer. Ive been messaging and calling both friday and saturday but was unable to reach them. How do i go about cancelling this supposed order.