AM
Andile M
1 reviews | Active since Jul 2018
28 Aug 2026, 22:00
Terrible service. Terrible network
Honestly useless. Been trying to cancel my fiber for a week. Called and got told the cancelation department was closed they'll call back. Called again 2 days later and they acknowledged the call back but still nothing a week later. Never have network. Can never get through to a HUMAN. Chat bot is useless you never get responses. App functionality is useless none of the features on there work including the cancelation button that I got told I don't have authority even as the account holder. On the contrary, it is very easy to get through to their sales department after that you're on your own
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Mweb's replyOfficial
31 Aug 2026, 09:45Hi Andile,
We understand how frustrating it must be to have been trying to cancel your fibre service for a week without receiving the expected assistance or callback. We’ve logged your cancellation request with our Cancellations Team, who will review the request and assist with the next steps.We appreciate your patience while the team works through your request.Kind regards,
The Mweb Team
We understand how frustrating it must be to have been trying to cancel your fibre service for a week without receiving the expected assistance or callback. We’ve logged your cancellation request with our Cancellations Team, who will review the request and assist with the next steps.We appreciate your patience while the team works through your request.Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 09:45
Official
Hi Andile,
We understand how frustrating it must be to have been trying to cancel your fibre service for a week without receiving the expected assistance or callback. We’ve logged your cancellation request with our Cancellations Team, who will review the request and assist with the next steps.We appreciate your patience while the team works through your request.Kind regards,
The Mweb Team
We understand how frustrating it must be to have been trying to cancel your fibre service for a week without receiving the expected assistance or callback. We’ve logged your cancellation request with our Cancellations Team, who will review the request and assist with the next steps.We appreciate your patience while the team works through your request.Kind regards,
The Mweb Team