CW
Cheryl W
1 reviews | Active since Aug 2014
05 Mar 2026, 16:00
Terrible service provider Mweb
Can take you days literally to get anywhere with MWeb. Their service is terrible and you can be no. 18 in line. No respect for their customers and extremely frustrating to deal with. One cannot recommend them as my son is with Afrihost he doesnt have this grief as they are professional. MWeb is useless.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
05 Mar 2026, 16:22Good day, Cheryl,
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
Mweb's reply05 Mar 2026, 16:22
Official
Good day, Cheryl,
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
CW
Cheryl W's updateReviewer Update
05 Mar 2026, 16:44I actually still havent got my queries addressed as after almost 1 hour on chat I gave up. My account number is ***3. Hopefully someone will contact me Lorraine (Cheryl).
CW
Cheryl W's update05 Mar 2026, 16:44
Reviewer Update
I actually still havent got my queries addressed as after almost 1 hour on chat I gave up. My account number is ***3. Hopefully someone will contact me Lorraine (Cheryl).
Mweb's replyOfficial
05 Mar 2026, 16:48 Good day, Cheryl,
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
Mweb's reply05 Mar 2026, 16:48
Official
Good day, Cheryl,
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^
We can see how frustrating and time-consuming your experience has been, especially having to wait in long queues just to get assistance. Feeling unheard or delayed in getting support can be incredibly aggravating, and we understand how this has impacted your perception of our service.
We’ve submitted your feedback to our Customer Journey Team to ensure your experience are reviewed so improvements can be made. Your input helps us understand where we need to do better and how we can make our support more responsive and efficient for everyone.
We appreciate you taking the time to share your experience, and while we know this doesn’t undo the inconvenience, it does help us take steps to improve the journey for all Mweb customers. T^