TERRIBLE SERVICE PROVIDER

There was an outage with Mweb in our area Friday the 2nd of October in Linmeyer. We still had to internet connection the following Tuesday and I contacted Mweb technical support and was advised that the outage issues had been resolved and that a team will have to come to our premises and investigate the reason for no internet connection.

I followed up again last Friday the 9th of October. At this point I have still not heard back from Mweb and my problem was still not resolved. Again, I was told that my complaint will be escalated further and the urgency will be brought to their attention.

Now, I am going for a second week without my internet connection. I have phoned for a 3rd time today!!!!!!! Still the same story, oh there is a note on your system, your team will request feedback from the service provider. This is sickening that there's no urgency coming from Mweb. Just one big ***** you telephone call after another.

During this Covid nonsense most people have been relying on being able to work remotely from their homes and earn a livelihood. MWEB DOES NOT GIVE A DAMN ABOUT MY LIVELIHOOD OR THAT OF MY FAMILY!!!!!!!!!!!

I am beyond disgusted with this pathetic service for which I have already paid for by the way! And have never missed a payment either!!

MWEB is robbing me of my livelihood. I haven't been able to work from home, nor has my husband been able to run his business. We also solely rely on our internet as means of entertainment for our family.

To what great lengths must I go to obtain some customer service and have my problem resolved??????????? Should I also revert to social media and make it known what a pathetic brand I have to deal with.

Your service is as disgusting as that of the ANC Government.

I expect my internet issues to be resolved immediately, or I will keep escalating this and become an irritant to MWEB until I get a shred of joy and have my internet resolved.