TERRIBLE SERVICE - NOT WILLING TO ASSIST

Useless, been trying to get my login details and change my OTP pin number for more than a month now. I forgot my login details, and don't use/have access to the original number I register on 4 years ago. when you phone , they send me a pin to the number that I don't have access to. I send various email and send them completed forms to change the pin. Nothing!!!! I have moved homes, now I want to connect my line to new house. I send email to moving@mweb and metrofibre was fast to asisit but MWEB is nowhere to be found!!!!!!! I also don't receive statements anymore. Line is active but suspended, i just want to know what amount I need to pay for the line to be unsuspended again. I phone new sales probably 5 times to put me though to billing ( Only way I they don't send me a pin) then I hold on for more than 30 min...depleting all your airtime before they pick up. Wonder if you will call me back????