Terrible service Mweb and SA Digital Villages/Vumatel

I am a new fibre client. Installation was done by SADV on 14 May, router delivered 17 May. Mweb advised it would take 48 hours for automatic activation whereby I would receive an sms with login and password, which has not happened and it is four days later. The broadband light is not highlighted so there seems to be a problem with the line. Mweb cannot assist when I call, they also cannot provide me with a ticket number ***. As per my screen hot below, I have been holding for 43 minutes only for the gone to be thrown down in my ear when I ask to speak to a Manager. I have wasted so much time and airtime trying to call them and holding and escalating for 20 and 25 minutes at a time and nothing gets resolved. Still no wifi...