Terrible Service MWEB

I have had enough of mweb and their poor service and billing system. The first time I signed up with them was a 3month waiting period before I even get a call or feedback from them. Now my fibre line was suspended because of a connection fee that was not paid.

I was never informed first of all the rates and fees went up and secondly a connection fee because we moved a few months back. So now I'm paying them for a service that I cannot use because I only found out yesterday that I owe them for a connection fee after I was promised that there are no extra charges. I spent today 33min in the phone just to get to a agent and then the agent said that they will reactivate my line but this was never the case again.I have also logged a query today @10:14 Reffrence: MWB***7 but also no feedback.

Please help as I've been with out internet for 4days now.