Terrible service MWEB

Account Number: ***6 I had my fibre line moved, I specifically asked if there would be costs involved and I was told that if still on contract there would be no cost involved, I am now slapped with an additional cost of R 1927.26 on my account for early termination and connection fee, at no stage in our correspondence was this ever brought up. I received my statement yesterday 15th September and I have tried telephonicaly to get it sorted out as well as on the website under queries also unsuccessful as the session times out as soon as you go into it. No one calls you back, no help at all. My normal account is R 1 747 for both lines as well as Office 365. If the debit goes through for R 3674.26 I will reverse and pay the R 1 7447. I went ahead with this on the premise that no costs were involved. Please rectify this ASAP.