Terrible Service in moving ISP's

Ordered fibre on the 30th of September. Received an sms to make sure my line is canceled and released. I got the confirmation and email them with no response. I call them on the 7th and after 10 attempts and 45mins later I get told that my line is sorted and active. On the 8th still no connection. Phone them again but I'm told only sales can help.

This is a nightmare.

The phone lines are useless. The verification is terrible. Once you do get verified the consultants still ask you to verify yourself. Seems like a delay tactic.