Terrible service! I'm still waiting for my fibre line to be activated

My experience with Mweb has been so frustrating! First of all, the process to having my fibre line setup has been so confusing. There has been no clarity provided. My router was delivered but we don't know how to have it activated. We have been calling the customer service line but having this concluded has been a nightmare. The calls have been cutting while speaking to the consultants and no one calls you back and you have to call again and speak to a new person and explain your whole story again. I've called back several times now and the line cuts. I'm not sure if the consultants are dropping the calls or they're having technical issues. What''s the point of offering a service when you're not going to actually going to provide the services. I've been debited before the line is even activated which is ridiculous because this is not what I agreed to! The worse service provider ever!