Terrible Service -I never thought applying for WIFI in 2025 would be such a Struggle.

I app**** for a new wifi account with Mweb on the 31st of January. On the 4th of February, Vumatel sent an email stating that the Fibre activation failed & I should contact Mweb. Several phone calls later and long periods of holding on to speak to a consultant, I eventually got through and informed them that the Fibre box left by the previous resident does not have a power source hence the activation failure from Vumatel's side. On the 7th of February, no progress had been made and no communication from Mweb, online & app chats failed as they required authentication each time although I was signing in with an otp. Chats would freeze mid conversation or the app suddenly requires an updated version. I called Mweb & cancelled my order (after holding on for more than 20 minutes to speak to a consultant.) 10th of February, Vumatel contacted me telephonically to resolve the Fibre connectivity issue and 3 days later on the 13th, a technician came out to supply the power cable to activate the fibre connection. I called Mweb on the 14th to reinstate my order, (My cancellation request from the 7th was only processed after Vumatel activated the line). Reinstating the order was done and I was told that a router will be delivered but the courier company will first contact me to arrange, has not happened to date. Today I received a call from Mweb saying that they want to assist me in setting up the router to which I informed them that a router was not delivered yet. The consultant said they would follow up with the courier and contact me again tomorrow. Mweb debited my account this evening with R 261.00 which was unpaid as I did not provide for any payments as I am not receiving any service yet and my debit order date is for the 1st of each month. I have email confirmations showing that my account has been activated but I have not received a router yet. I have spent a lot of money on airtime and data communicating with Mweb, trying to get my wifi setup and a negative status on my bank account due to the unpaid debit order and the bank charges that go along with it, still no WIFI This is my experience to date, trying to get WIFI from MWeb.