Terrible service from Mweb/Frogfoot

Terrible service between Frogfoot and Mweb. I put my moving home request in July, for 01 AUgust 2023, to date (08 August 2023) I am still not connected. Despite there being existing fibre installation and me confirming with both Mweb and Frogfoot. Mweb says that Frogfoot is at fault as they have not communicated to them that they can activate the line, Frogfoot says that Mweb is at fault as they need to activate the line. This is not the first time I am complaining about the service from Frogfoot and Mweb and it is very frustrating when neither party wants to take responsibility. I phone every day to follow up, I email and submit queries. Still nothing. If I don't call to follow up no-one gets back to me. Be better!