1 reviews | Active since Sept 2026
Terrible service from Mweb - they do not facilitate the handover to the new service provider
My account number is ***8. I have been having endless issues with Mweb for many months now. At the end of July, I had enough of the awful sloppy service with no follow ups when you log an issue. I spent the entire morning trying to resolve issues and the entire afternoon trying to cancel my contract because you get passed from pillar to post and their is no email address for follow ups or cancellations. I only received an SMS acknowledging the cancellation - no e-mail. This morning, I tried to find out when my line is being released to the new service provider. I spent 30 minutes online trying to get an answer from the Client Zone chat - Mfihlelo eventually gave me a number to call to enquire - *** - the number does not exist. I then called then to get the matter resolved - 33 minutes on hold - I had to drop the call to get back to work. Please may I have an email acknowledgement of my cancellation and the date the line is being released, so that the necessary arrangements can be made with the new service provider?
We understand how frustrating it must be to spend significant time trying to get assistance, only to struggle to obtain clear answers regarding your cancellation and line release. This is certainly not the experience we want for our customers, and it falls short of the standard of service we aim to provide. We`ve requested that our Cancellations Team provide you with email confirmation of your cancellation request. In addition, we have reached out to the team that manages line releases and requested that they assist with an immediate line release and provide confirmation by SMS as soon as the process has been completed. Your feedback regarding the communication, support experience, and cancellation process will be shared with our Service Quality Team for review and improvement.
Mweb Team
We understand how frustrating it must be to spend significant time trying to get assistance, only to struggle to obtain clear answers regarding your cancellation and line release. This is certainly not the experience we want for our customers, and it falls short of the standard of service we aim to provide. We`ve requested that our Cancellations Team provide you with email confirmation of your cancellation request. In addition, we have reached out to the team that manages line releases and requested that they assist with an immediate line release and provide confirmation by SMS as soon as the process has been completed. Your feedback regarding the communication, support experience, and cancellation process will be shared with our Service Quality Team for review and improvement.
Mweb Team