Terrible service from MWeb Technical support channel.

I received terrible or rather no service from MWeb today. My e-mail is down and seems to be inaccessible via WebMail too. This is of great concern to me as I need to access my e-mail having been gone from my office for a week now and in the process of arranging matters where notification or verification codes are being sent to this e-mail address. I tried submitting a request / ticket for assistance with their technical department via the Chat service, but that was just terrible to say the least. Only received a response after 10 mins only to be told I am be redirected to another department. Situations like these makes one wonder whether looking around for another e-mail provider might not be a bad idea.