Terrible service from Mweb

I ordered a fiber line in March and to date it has never been installed. The best part about it is that Mweb has taken money off my account 3 times now for a line that has never been installed. I have phoned Mweb nearly every week, and every week I get told the order has been escalated, a manager will call us back, consultants have hung up on us. This is how Mweb treats their clients. Wait for it the best is still to come.............. today I get an sms that Mweb is charging me R2000 for cancellation. Yes In total I have been charged nearly R3000 for a fibre line that has not been installed. Thank you Mweb you have officially become worse that Telkom.