TERRIBLE service from Mweb

We have been at Mweb since Nov 2019. First they took weeks to deliver our LTE router after setting up times to deliver the router, there where days that we waited for them just to find out from the couriers that they don't know anything about the delivery. Every month we have to top up. Our LTE 40 gb is lasting us a week. We are suppose to pay R 370 pm for 40gb night and 40 gb day time. When we top up 2 times a month our bill is about R 1300, During last month (March) we didn't top up AT ALL ,because we wanted to save money. The 1st of April the debit order went off R 1200. We phoned them yesterday and the guy from Mweb said he would get a report from Telkom about the billing issue and get back to us. Today we phoned again just to hear that the guy from Mweb did absolutely NOTHING to get ANY information from Telkom regarding our billing issue. I've NEVER experienced such TERRIBLE service in my life. I can't even calculate the amount of airtime I've waisted just to not get helped in any way. Our wifi is absolutely useless at the moment there is no signal and we can't even receive whatsapp messages on wifi. I regret that we ever did business with Mweb. After the lockdown we will cancel at Mweb and will definitely make use of another service provider