Terrible service from Mweb and Vumatel, waiting for line to be active over a month after installation.

I placed an order with Mweb 29/01/2021 and the request was for me to move from one unit to another in the same complex. I was told they have cancel my current service at a fee and start a new one.

People were sent to install 2 weeks after my order was placed, I think had to follow up with Mweb because after 48 hours my line was not active. Mweb then said the line is not installed according to Vumatel and a call was logged. On 26/02/2021 I get an sms from Mweb stating my line is active. After trying to connect, the line was still not active and called Mweb on the Monday and I was told something is still pending on Vumatels side and it takes 3 - 5 working days for feedback. It's day 7 today and once again, I have to call Mweb and I am now being told again that the installation is not complete and my initial ticket is still open with Vumatel.

This is beyond ridiculous and keep getting told tickets will be logged and nothing is being done. At what point will this line be active or what needs to be done because it's utter nonsense that I have to be sent up and down with no solution.