Terrible Service from Mweb.

I have been trying for over a week now to cancel my Mweb account. I had no internet service from them for three weeks, and eventually changed my ISP. I get daily auto response emails from them, promising that a member of their Retention Team will call me back, but no call has ever been received. I've pointed out that I don't need a Retentions Team member to talk to me, as I have no intention of retaining my Mweb account. I just want it cancelled.

I should add that it is almost impossible to get to speak to anyone at Mweb, and that there are contradictory instructions in their mails and on their website (e.g. "You need to send a cancellation form" , versus "There is no cancellation form required"; or To get help follow this link and click on the Live Chat button, except that when you get there there is no Live Chat button. The one team I did actually get through to Mweb, they dropped my call after about twenty seconds and didn't bother to call back.

This is appalling service! On the basis of what I have experienced, I would not recommend Mweb to any of my colleagues or friends.