Terrible service from Mweb

Terrible service at mweb

On the 14.04.2018 I called mweb to upgrade my ADSL line speed from 8mbps to 20mbps. I was told that my order had been put through and would be effective after 14 days. 14 days later there was still no change so I called again in early May. The person who helped me that day told me that my previous order had not been captured. He apologised apologized and said it would be sorted in 10 days. On May 19th I received an sms notifying me that the order was being processed but I will saw no change. Around May 24th I received a call from a sales rep encouraging me to upgrade my line to 20 mbps. I then told the rep that I had been trying to do this for over a month now. He told me that he could effect this upgrade while on the phone with me. Today is the 15th of June. Still no change in my speed but we have been debited for R1161 at the end of May. Double what we usually pay! I called customer care yesterday to enquire and was told that the system is offline. Consultant promised to call me back once the system was up again. I am still waiting. I want to cancel this service. It has cost me nothing but frustration