1 reviews | Active since Feb 2015
Terrible Service from Mweb
I was contracted to Mweb for 12 months that they will credit my Sim Card for 2GB each and every month from 01/11/2013 till 30/11/2014 and the agreed subscription fee was R89 every month.<br> They have been deducting R89 since it's inception date. Last month of the contract they deducted R442.70 on 28/11/14 and R353.70 on 31/12/2014. I went to the bank to reverse the two amounts because I was not happy with the two deductions made in my account.<br> <br> I didn't finish my 2GB in Oct, Nov and Dec but they claimed that I over used my 2GB but there was no proof that I have been using internet excessively. I then wrote them an email on 17/11/2015 to cancel my contract and they haven't cancelled my contract till today but they are continuing billing my account by sending statements of the internet that I don't use at all.<br> The latest statement received from Mweb is that I owe them R989.<br> <br> Please Hello Peter assist me with my query.<br> <br> I believe that MWEB are ****** why charging an amounts for Gigs that were never used and change the agreement of R89 to a different price.<br> They don't want cancel the contract if they receive a cancellation letter.<br> <br> Please Hello Peter help.<br> <br> <br>
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, he explained that this has been escalated and currently it is being investigated
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed, he explained that this has been escalated and currently it is being investigated
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
