HW
Hedley W
1 reviews | Active since Aug 2026
28 Aug 2026, 10:51
Terrible service from MWEB
Absolutely shocking and frustrating experience trying to make contact with MWEB via sms or email or whastapp or face book. And *** is never answered.
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
28 Aug 2026, 11:08Hi Hedley,
We understand how frustrating it must be to struggle to get assistance across multiple channels while trying to resolve an issue. Feeling unsupported when reaching out for help is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and help where we can. Your feedback regarding the difficulty in reaching our support teams will be shared with our Service Quality Team for review and improvement.Should you be willing to send through the details of your query, we'll gladly investigate further and assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get assistance across multiple channels while trying to resolve an issue. Feeling unsupported when reaching out for help is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and help where we can. Your feedback regarding the difficulty in reaching our support teams will be shared with our Service Quality Team for review and improvement.Should you be willing to send through the details of your query, we'll gladly investigate further and assist.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 11:08
Official
Hi Hedley,
We understand how frustrating it must be to struggle to get assistance across multiple channels while trying to resolve an issue. Feeling unsupported when reaching out for help is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and help where we can. Your feedback regarding the difficulty in reaching our support teams will be shared with our Service Quality Team for review and improvement.Should you be willing to send through the details of your query, we'll gladly investigate further and assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get assistance across multiple channels while trying to resolve an issue. Feeling unsupported when reaching out for help is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look and help where we can. Your feedback regarding the difficulty in reaching our support teams will be shared with our Service Quality Team for review and improvement.Should you be willing to send through the details of your query, we'll gladly investigate further and assist.
Kind regards,
Mweb Team
HW
Hedley W's updateReviewer Update
28 Aug 2026, 11:16I have sent numerous requests for changing my address through the various stated channels. This morning I waited 43 minutes on a call and eventually disconnected
HW
Hedley W's update28 Aug 2026, 11:16
Reviewer Update
I have sent numerous requests for changing my address through the various stated channels. This morning I waited 43 minutes on a call and eventually disconnected
Mweb's replyOfficial
28 Aug 2026, 11:25Hi Hedley,
We understand how frustrating it must be to have submitted multiple requests to update your address and then spend a considerable amount of time trying to reach support without success.
You can update your physical address directly within your Mweb account by following the steps below:
We hope this information has helped. If you experience any difficulties updating the details or require additional assistance, please send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to have submitted multiple requests to update your address and then spend a considerable amount of time trying to reach support without success.
You can update your physical address directly within your Mweb account by following the steps below:
- Go to https://my.mweb.co.za/ and sign in using your cellphone/OTP number.
- Select Account Details.
- Under the My Physical Address section, update the relevant address information.
- Click Update Customer Data to save the changes.
We hope this information has helped. If you experience any difficulties updating the details or require additional assistance, please send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 11:25
Official
Hi Hedley,
We understand how frustrating it must be to have submitted multiple requests to update your address and then spend a considerable amount of time trying to reach support without success.
You can update your physical address directly within your Mweb account by following the steps below:
We hope this information has helped. If you experience any difficulties updating the details or require additional assistance, please send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to have submitted multiple requests to update your address and then spend a considerable amount of time trying to reach support without success.
You can update your physical address directly within your Mweb account by following the steps below:
- Go to https://my.mweb.co.za/ and sign in using your cellphone/OTP number.
- Select Account Details.
- Under the My Physical Address section, update the relevant address information.
- Click Update Customer Data to save the changes.
We hope this information has helped. If you experience any difficulties updating the details or require additional assistance, please send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
HW
Hedley W's updateReviewer Update
28 Aug 2026, 11:29Yes that has all bee completed over a month ago. And yet still no confirmation from MWEB
HW
Hedley W's update28 Aug 2026, 11:29
Reviewer Update
Yes that has all bee completed over a month ago. And yet still no confirmation from MWEB
Mweb's replyOfficial
28 Aug 2026, 12:26Hi Hedley,
To help us compare the information on the account with the details you expect to be reflected, please send us a direct message via Hello Peter confirming the full physical address that should appear on your Mweb account. Once received, we'll review it against the details currently reflected on the account and provide further guidance.
Kind regards,
Mweb Team
To help us compare the information on the account with the details you expect to be reflected, please send us a direct message via Hello Peter confirming the full physical address that should appear on your Mweb account. Once received, we'll review it against the details currently reflected on the account and provide further guidance.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 12:26
Official
Hi Hedley,
To help us compare the information on the account with the details you expect to be reflected, please send us a direct message via Hello Peter confirming the full physical address that should appear on your Mweb account. Once received, we'll review it against the details currently reflected on the account and provide further guidance.
Kind regards,
Mweb Team
To help us compare the information on the account with the details you expect to be reflected, please send us a direct message via Hello Peter confirming the full physical address that should appear on your Mweb account. Once received, we'll review it against the details currently reflected on the account and provide further guidance.
Kind regards,
Mweb Team
HW
Hedley W's updateReviewer Update
28 Aug 2026, 12:36Truly amazing reply. This change of address has been emailed 5 times to ***
HW
Hedley W's update28 Aug 2026, 12:36
Reviewer Update
Truly amazing reply. This change of address has been emailed 5 times to ***
Mweb's replyOfficial
28 Aug 2026, 12:56Hi Hedley,
Based on the information you've provided, it appears that you are referring to a move of premises request rather than a standard address change. These requests are typically submitted online through your Mweb account using the following link: https://bit.ly/44MmTgx. To help move things along, we have logged a request for our Sales Team to reach out and provide assistance with your move request, review the details submitted, and advise on the next steps.
Kind regards,
Mweb Team
Based on the information you've provided, it appears that you are referring to a move of premises request rather than a standard address change. These requests are typically submitted online through your Mweb account using the following link: https://bit.ly/44MmTgx. To help move things along, we have logged a request for our Sales Team to reach out and provide assistance with your move request, review the details submitted, and advise on the next steps.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 12:56
Official
Hi Hedley,
Based on the information you've provided, it appears that you are referring to a move of premises request rather than a standard address change. These requests are typically submitted online through your Mweb account using the following link: https://bit.ly/44MmTgx. To help move things along, we have logged a request for our Sales Team to reach out and provide assistance with your move request, review the details submitted, and advise on the next steps.
Kind regards,
Mweb Team
Based on the information you've provided, it appears that you are referring to a move of premises request rather than a standard address change. These requests are typically submitted online through your Mweb account using the following link: https://bit.ly/44MmTgx. To help move things along, we have logged a request for our Sales Team to reach out and provide assistance with your move request, review the details submitted, and advise on the next steps.
Kind regards,
Mweb Team
HW
Hedley W's updateReviewer Update
28 Aug 2026, 13:01I did use this link in July on 28 July at 13:26 pm
HW
Hedley W's update28 Aug 2026, 13:01
Reviewer Update
I did use this link in July on 28 July at 13:26 pm
Mweb's replyOfficial
28 Aug 2026, 13:14Hello Hedley
We are terribly sorry for any inconvenience. Our teams will be in touch to guide you on the next steps ASAP.
Kind regards,
The Mweb Team
We are terribly sorry for any inconvenience. Our teams will be in touch to guide you on the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply28 Aug 2026, 13:14
Official
Hello Hedley
We are terribly sorry for any inconvenience. Our teams will be in touch to guide you on the next steps ASAP.
Kind regards,
The Mweb Team
We are terribly sorry for any inconvenience. Our teams will be in touch to guide you on the next steps ASAP.
Kind regards,
The Mweb Team