TS
Thando S
1 reviews | Active since Oct 2025
09 Sept 2026, 11:56
Terrible Service from both your Agent Violet and the Company as a whole
i ordered a router on the 2 September 2026. i was advised that if i pay immediately i would get delivery quickly. over a week later, i still haven't received my Item. but the money was quick to leave my account. i gave specific instructions for your driver to contact my partner for delivery but you failed. Your Agent "Violet" from your WhatsApp and Live chat desk Ended my chats after asking for help on both WhatsApp and on Live chat without assisting me. I feel ****med and will now report this to ICASA... you are ******
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
09 Sept 2026, 12:19HI Thando,
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, especially after making payment, providing delivery instructions, and then having to follow up multiple times for assistance. This is certainly not the experience we aim to provide for our customers.
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, especially after making payment, providing delivery instructions, and then having to follow up multiple times for assistance. This is certainly not the experience we aim to provide for our customers.
Having reviewed the matter, we can confirm that your router is currently out for delivery. The courier team will be contacting you directly regarding the delivery and any arrangements required to complete the handover.
We appreciate the impact that this delay has had on your experience, and your feedback regarding the delivery process and support interactions will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support that our customers have come to expect from Mweb.
Should you require any further assistance, please feel free to reach out to us via direct message, and we will gladly assist.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply09 Sept 2026, 12:19
Official
HI Thando,
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, especially after making payment, providing delivery instructions, and then having to follow up multiple times for assistance. This is certainly not the experience we aim to provide for our customers.
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, especially after making payment, providing delivery instructions, and then having to follow up multiple times for assistance. This is certainly not the experience we aim to provide for our customers.
Having reviewed the matter, we can confirm that your router is currently out for delivery. The courier team will be contacting you directly regarding the delivery and any arrangements required to complete the handover.
We appreciate the impact that this delay has had on your experience, and your feedback regarding the delivery process and support interactions will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support that our customers have come to expect from Mweb.
Should you require any further assistance, please feel free to reach out to us via direct message, and we will gladly assist.
Kind regards,
Mweb Team
Mweb Team