Terrible Service for 9 months

Since February 2017 we have experience problems with our ADSL with MWEB - NUMEROUS calls were logged - 4 rooters later, an invoice from Telkom because they say the fault is on our side and not the line (the invoice were credited).

We gave notice for end of october 2017 and then we were informed that we are liable for november aswell.... PLEASE TELL ME why should we be liable for something that is not working properly and since Sunday not at all - must I be held accountable for my side of the contract but the service (NO SERVICE) provider is not holding up to their side... now i must still pay for 5weeks and the line is not working?

According the the call centre last night the line was syncing at 252kbps - SNR reading of 5db - I did get a telephone to plug into the line - NO NOISE ON THE LINE (that was the question last night)

What is the use of logging a new call for a line fault at Telkom if we are in any case leaving the TERRIBLE SERVICE! Last night we did a speedtest while we still had internet and a 4mbps line was running on 0.11mbps??????????????????????????? We did talk to the call centre and the poor guy really try to assist but everytime is apparently something new - if its not the rooters (4 different ones) then its the noise on the line or the exchange port - the list can go on and on and on .... in september we had 299 disconnections??????????????????????

Just let us leave your service by 31 October 2017 as we requested! where is your compromise if we had to compromise for 9 months (last night I was wondering why the hell did I put up with this **** for so long)!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had to buy DATA last night to be able to work - WHO IS GOING TO REIMBURSE ME FOR EXTRA DATA COST BECAUSE THE SERVICE PROVIDER I AM PAYING UP FRONT IS NOT WORKING??????????????

Go and check our account for all the faults and complaints that we logged over the last 9 months!