IL
Imetia L
1 reviews | Active since Dec 2025
18 Aug 2026, 15:08
Terrible service!
I signed up with Mweb in April for a Comtell router and it hasn’t been an unpleasant service. Its always the unexpected charged for promotion cancellation. After I have paid that their router always stops working randomly. You go to work and come back to the router working or you sleep when you have up it’s not working. I made payment it’s advance but the service of the wifi is terrible. I’m also an online student so I depend mostly on wifi . When you contact them they say they will escalate to a specialist in which you have to wait for 6 days! Just for that specialist to contact you. They say the also charge for the specialist to come and check their router that just stopped working randomly. Every month it’s always an issue ! I don’t recommend it!!!
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
18 Aug 2026, 15:23Good afternoon, Imetia
We understand how frustrating this has been, particularly when you rely on your connection for online studies and have experienced recurring router issues despite keeping your account paid in advance. Having your router work intermittently and then being advised of a 3–6 day timeframe for specialist assistance understandably adds to the disruption.We can confirm that our Support team assisted you earlier today under *** and escalated the router issue to Comtel for further investigation, with a current resolution timeframe of 3–6 days. While this is not ideal, our teams will do all they can to get this resolved as soon as possible for you. We also noted your concerns around the promotional cancellation charge and the impact the recurring connectivity issues have had on you. During the interaction, our representative offered a free month on your next bill and arranged for a specialist to contact you. You confirmed that you were happy to proceed and requested email confirmation.We appreciate you working with us despite the frustration you’ve experienced. We’ll continue to track the matter and hope the specialist engagement provides a lasting resolution so you can get back to your online studies without these interruptions. Manage your account, updates and support in one simple place with the Mweb App. Mweb App Guide. Latest app version: 2.1.14.
Kind regards,
The Mweb Team
We understand how frustrating this has been, particularly when you rely on your connection for online studies and have experienced recurring router issues despite keeping your account paid in advance. Having your router work intermittently and then being advised of a 3–6 day timeframe for specialist assistance understandably adds to the disruption.We can confirm that our Support team assisted you earlier today under *** and escalated the router issue to Comtel for further investigation, with a current resolution timeframe of 3–6 days. While this is not ideal, our teams will do all they can to get this resolved as soon as possible for you. We also noted your concerns around the promotional cancellation charge and the impact the recurring connectivity issues have had on you. During the interaction, our representative offered a free month on your next bill and arranged for a specialist to contact you. You confirmed that you were happy to proceed and requested email confirmation.We appreciate you working with us despite the frustration you’ve experienced. We’ll continue to track the matter and hope the specialist engagement provides a lasting resolution so you can get back to your online studies without these interruptions. Manage your account, updates and support in one simple place with the Mweb App. Mweb App Guide. Latest app version: 2.1.14.
Kind regards,
The Mweb Team
Mweb's reply18 Aug 2026, 15:23
Official
Good afternoon, Imetia
We understand how frustrating this has been, particularly when you rely on your connection for online studies and have experienced recurring router issues despite keeping your account paid in advance. Having your router work intermittently and then being advised of a 3–6 day timeframe for specialist assistance understandably adds to the disruption.We can confirm that our Support team assisted you earlier today under *** and escalated the router issue to Comtel for further investigation, with a current resolution timeframe of 3–6 days. While this is not ideal, our teams will do all they can to get this resolved as soon as possible for you. We also noted your concerns around the promotional cancellation charge and the impact the recurring connectivity issues have had on you. During the interaction, our representative offered a free month on your next bill and arranged for a specialist to contact you. You confirmed that you were happy to proceed and requested email confirmation.We appreciate you working with us despite the frustration you’ve experienced. We’ll continue to track the matter and hope the specialist engagement provides a lasting resolution so you can get back to your online studies without these interruptions. Manage your account, updates and support in one simple place with the Mweb App. Mweb App Guide. Latest app version: 2.1.14.
Kind regards,
The Mweb Team
We understand how frustrating this has been, particularly when you rely on your connection for online studies and have experienced recurring router issues despite keeping your account paid in advance. Having your router work intermittently and then being advised of a 3–6 day timeframe for specialist assistance understandably adds to the disruption.We can confirm that our Support team assisted you earlier today under *** and escalated the router issue to Comtel for further investigation, with a current resolution timeframe of 3–6 days. While this is not ideal, our teams will do all they can to get this resolved as soon as possible for you. We also noted your concerns around the promotional cancellation charge and the impact the recurring connectivity issues have had on you. During the interaction, our representative offered a free month on your next bill and arranged for a specialist to contact you. You confirmed that you were happy to proceed and requested email confirmation.We appreciate you working with us despite the frustration you’ve experienced. We’ll continue to track the matter and hope the specialist engagement provides a lasting resolution so you can get back to your online studies without these interruptions. Manage your account, updates and support in one simple place with the Mweb App. Mweb App Guide. Latest app version: 2.1.14.
Kind regards,
The Mweb Team
IL
Imetia L's updateReviewer Update
19 Aug 2026, 20:01Good day Mweb,
I’m here to advise you that my issue is still not fixed.
It’s day 3 with this router of yours not working!!.I have been missing my classes due to the wifi not working and having to call your consultant who drops the line on me.The online consultants are far worse and rude because the end the chat without assisting me. In the morning I spoke to Zandile on WhatsApp who confirmed that the issue was fixed and gave me the steps to follow to fix the issue after work. I did that but the router is still Flashing red!I called 17:12 and spoke to a consultant who dropped the call after 10 mins, he said he can see that the issue was not fixed and wanted to enquire with Comtell then he dropped.I called again and was waiting on line for 1 hour 9 mins and I spoke to Stuart Scholtz. We did the same resetting that I had previously done on Monday and the router still didn’t work. His line also dropped and unfortunately that was around half 7.I couldn’t call again since I know you are closing at 20:00. I then asked on the live chat ,talking to Bradon to ask Stuart to contact me, he rudely said I should call again and wait on the que then ended the chats. That’s how unprofessional your consultants are!!
I’m here to advise you that my issue is still not fixed.
It’s day 3 with this router of yours not working!!.I have been missing my classes due to the wifi not working and having to call your consultant who drops the line on me.The online consultants are far worse and rude because the end the chat without assisting me. In the morning I spoke to Zandile on WhatsApp who confirmed that the issue was fixed and gave me the steps to follow to fix the issue after work. I did that but the router is still Flashing red!I called 17:12 and spoke to a consultant who dropped the call after 10 mins, he said he can see that the issue was not fixed and wanted to enquire with Comtell then he dropped.I called again and was waiting on line for 1 hour 9 mins and I spoke to Stuart Scholtz. We did the same resetting that I had previously done on Monday and the router still didn’t work. His line also dropped and unfortunately that was around half 7.I couldn’t call again since I know you are closing at 20:00. I then asked on the live chat ,talking to Bradon to ask Stuart to contact me, he rudely said I should call again and wait on the que then ended the chats. That’s how unprofessional your consultants are!!
IL
Imetia L's update19 Aug 2026, 20:01
Reviewer Update
Good day Mweb,
I’m here to advise you that my issue is still not fixed.
It’s day 3 with this router of yours not working!!.I have been missing my classes due to the wifi not working and having to call your consultant who drops the line on me.The online consultants are far worse and rude because the end the chat without assisting me. In the morning I spoke to Zandile on WhatsApp who confirmed that the issue was fixed and gave me the steps to follow to fix the issue after work. I did that but the router is still Flashing red!I called 17:12 and spoke to a consultant who dropped the call after 10 mins, he said he can see that the issue was not fixed and wanted to enquire with Comtell then he dropped.I called again and was waiting on line for 1 hour 9 mins and I spoke to Stuart Scholtz. We did the same resetting that I had previously done on Monday and the router still didn’t work. His line also dropped and unfortunately that was around half 7.I couldn’t call again since I know you are closing at 20:00. I then asked on the live chat ,talking to Bradon to ask Stuart to contact me, he rudely said I should call again and wait on the que then ended the chats. That’s how unprofessional your consultants are!!
I’m here to advise you that my issue is still not fixed.
It’s day 3 with this router of yours not working!!.I have been missing my classes due to the wifi not working and having to call your consultant who drops the line on me.The online consultants are far worse and rude because the end the chat without assisting me. In the morning I spoke to Zandile on WhatsApp who confirmed that the issue was fixed and gave me the steps to follow to fix the issue after work. I did that but the router is still Flashing red!I called 17:12 and spoke to a consultant who dropped the call after 10 mins, he said he can see that the issue was not fixed and wanted to enquire with Comtell then he dropped.I called again and was waiting on line for 1 hour 9 mins and I spoke to Stuart Scholtz. We did the same resetting that I had previously done on Monday and the router still didn’t work. His line also dropped and unfortunately that was around half 7.I couldn’t call again since I know you are closing at 20:00. I then asked on the live chat ,talking to Bradon to ask Stuart to contact me, he rudely said I should call again and wait on the que then ended the chats. That’s how unprofessional your consultants are!!
IL
Imetia L's updateReviewer Update
19 Aug 2026, 20:08After all my issue is not fixed, I have to wait again for tomorrow for a Comtell consultant who will might contact me during my working hours and I might not be able to answer or do the setting as I would be at work. I told the consultant on Monday to tell the technicians to call around 17:30 as I know I would be back from work. This situation is frustrating,everyday I have to call wait on ques because your online consultant are rude and they will end chats?
There is one called Mveli who did not even responded he just ended the chat.
The benefit of the one month free does not surpas the frustration this is causing.Stuart advised that you might need another router,meaning that 3-5 days again waiting for the new router? If a technician has to come means that I must take annual leave and still pay for that call out fee?
If the issue won’t be resolved by tomorrow,Thursday by end of your working hours please forward me to cancellation!The 30 days notice would be served already as I’ve already paid in advance for September while this Wi-Fi is not working!!
There is one called Mveli who did not even responded he just ended the chat.
The benefit of the one month free does not surpas the frustration this is causing.Stuart advised that you might need another router,meaning that 3-5 days again waiting for the new router? If a technician has to come means that I must take annual leave and still pay for that call out fee?
If the issue won’t be resolved by tomorrow,Thursday by end of your working hours please forward me to cancellation!The 30 days notice would be served already as I’ve already paid in advance for September while this Wi-Fi is not working!!
IL
Imetia L's update19 Aug 2026, 20:08
Reviewer Update
After all my issue is not fixed, I have to wait again for tomorrow for a Comtell consultant who will might contact me during my working hours and I might not be able to answer or do the setting as I would be at work. I told the consultant on Monday to tell the technicians to call around 17:30 as I know I would be back from work. This situation is frustrating,everyday I have to call wait on ques because your online consultant are rude and they will end chats?
There is one called Mveli who did not even responded he just ended the chat.
The benefit of the one month free does not surpas the frustration this is causing.Stuart advised that you might need another router,meaning that 3-5 days again waiting for the new router? If a technician has to come means that I must take annual leave and still pay for that call out fee?
If the issue won’t be resolved by tomorrow,Thursday by end of your working hours please forward me to cancellation!The 30 days notice would be served already as I’ve already paid in advance for September while this Wi-Fi is not working!!
There is one called Mveli who did not even responded he just ended the chat.
The benefit of the one month free does not surpas the frustration this is causing.Stuart advised that you might need another router,meaning that 3-5 days again waiting for the new router? If a technician has to come means that I must take annual leave and still pay for that call out fee?
If the issue won’t be resolved by tomorrow,Thursday by end of your working hours please forward me to cancellation!The 30 days notice would be served already as I’ve already paid in advance for September while this Wi-Fi is not working!!
Mweb's replyOfficial
20 Aug 2026, 10:25Morning Imetia
We understand how frustrating and disruptive this has been, particularly after three days without a working connection and the impact this has had on your classes and daily commitments. We also acknowledge the repeated attempts you’ve made to get help, including the long waits, disconnected calls, and your experience on Live Chat. You should not have to keep repeating the same steps without seeing progress.We have reported your feedback about the support channel experience, disconnected interactions, and Live Chat handling to our Customer Journey teams. They will review the feedback to identify where improvements are needed in the customer experience.Regarding your connection, our Comtel partners have confirmed that they have been working on the service and that it is currently reflecting as online on their side. This is why our Support team was attempting to work through the router settings with you, as the next step was to determine why the router was still showing a flashing red light despite the service reflecting online.We have also arranged for our Retentions Support Team to contact you directly to discuss the situation and the next steps available to you. This will allow the team to review the ongoing service concerns with you and work towards a suitable resolution.We genuinely appreciate the patience you’ve shown while trying to get this resolved, and we’re committed to helping bring this matter to a proper resolution.
Kind regards,
The Mweb Team
We understand how frustrating and disruptive this has been, particularly after three days without a working connection and the impact this has had on your classes and daily commitments. We also acknowledge the repeated attempts you’ve made to get help, including the long waits, disconnected calls, and your experience on Live Chat. You should not have to keep repeating the same steps without seeing progress.We have reported your feedback about the support channel experience, disconnected interactions, and Live Chat handling to our Customer Journey teams. They will review the feedback to identify where improvements are needed in the customer experience.Regarding your connection, our Comtel partners have confirmed that they have been working on the service and that it is currently reflecting as online on their side. This is why our Support team was attempting to work through the router settings with you, as the next step was to determine why the router was still showing a flashing red light despite the service reflecting online.We have also arranged for our Retentions Support Team to contact you directly to discuss the situation and the next steps available to you. This will allow the team to review the ongoing service concerns with you and work towards a suitable resolution.We genuinely appreciate the patience you’ve shown while trying to get this resolved, and we’re committed to helping bring this matter to a proper resolution.
Kind regards,
The Mweb Team
Mweb's reply20 Aug 2026, 10:25
Official
Morning Imetia
We understand how frustrating and disruptive this has been, particularly after three days without a working connection and the impact this has had on your classes and daily commitments. We also acknowledge the repeated attempts you’ve made to get help, including the long waits, disconnected calls, and your experience on Live Chat. You should not have to keep repeating the same steps without seeing progress.We have reported your feedback about the support channel experience, disconnected interactions, and Live Chat handling to our Customer Journey teams. They will review the feedback to identify where improvements are needed in the customer experience.Regarding your connection, our Comtel partners have confirmed that they have been working on the service and that it is currently reflecting as online on their side. This is why our Support team was attempting to work through the router settings with you, as the next step was to determine why the router was still showing a flashing red light despite the service reflecting online.We have also arranged for our Retentions Support Team to contact you directly to discuss the situation and the next steps available to you. This will allow the team to review the ongoing service concerns with you and work towards a suitable resolution.We genuinely appreciate the patience you’ve shown while trying to get this resolved, and we’re committed to helping bring this matter to a proper resolution.
Kind regards,
The Mweb Team
We understand how frustrating and disruptive this has been, particularly after three days without a working connection and the impact this has had on your classes and daily commitments. We also acknowledge the repeated attempts you’ve made to get help, including the long waits, disconnected calls, and your experience on Live Chat. You should not have to keep repeating the same steps without seeing progress.We have reported your feedback about the support channel experience, disconnected interactions, and Live Chat handling to our Customer Journey teams. They will review the feedback to identify where improvements are needed in the customer experience.Regarding your connection, our Comtel partners have confirmed that they have been working on the service and that it is currently reflecting as online on their side. This is why our Support team was attempting to work through the router settings with you, as the next step was to determine why the router was still showing a flashing red light despite the service reflecting online.We have also arranged for our Retentions Support Team to contact you directly to discuss the situation and the next steps available to you. This will allow the team to review the ongoing service concerns with you and work towards a suitable resolution.We genuinely appreciate the patience you’ve shown while trying to get this resolved, and we’re committed to helping bring this matter to a proper resolution.
Kind regards,
The Mweb Team