1 reviews | Active since Feb 2020
Terrible service
Hello Peter.
Last week I called Mweb enquiring about the Fibre of Vumatel. Everything went well and money was deducted on my account as agreed.
So yesterday I called following up on my product because I did not receive it. Only to be told by Vumatel agent that I won't be assisted because where I stay there's already someone having it. I should ask the other person who has Vumatel to cancel hers for me to have it. It didn't make any sense at all. The agent still did not help but instead the deductions again went through today morning.
I asked for refund and cancelation since they said they won't help but I am told to wait for 72hours. Whereas it took them few hours to deduct my money.
Please help to get my money back!
Thank you for taking the time to share this with us. Being told you’re eligible for fibre, having payments deducted, and then receiving conflicting information from the network provider without any clear assistance is understandably frustrating, especially when further deductions still go through. We recognise how concerning this is, and this is not the experience we want for our clients.
We’ve requested the team handling orders to urgently review your application and payments and to assess the feedback received. They have been asked to provide you with clear email feedback as soon as possible on the best way forward.
If you require any additional assistance, please feel free to reach out via a private message on Hello Peter, and we’ll ensure it’s linked to the review.
Kind regards,
Mweb Team
Thank you for taking the time to share this with us. Being told you’re eligible for fibre, having payments deducted, and then receiving conflicting information from the network provider without any clear assistance is understandably frustrating, especially when further deductions still go through. We recognise how concerning this is, and this is not the experience we want for our clients.
We’ve requested the team handling orders to urgently review your application and payments and to assess the feedback received. They have been asked to provide you with clear email feedback as soon as possible on the best way forward.
If you require any additional assistance, please feel free to reach out via a private message on Hello Peter, and we’ll ensure it’s linked to the review.
Kind regards,
Mweb Team