Terrible Service

I use fibre with Vumatel of which Mweb is the ISP, and the network has been down for 3 weeks going to the fourth week now. First week I couldn’t log a query from their website as it kept giving some error. I managed to log one after 2 weeks and still network is down. Vumatel changed the fibre box and now the router needs to be reconfigured and it keeps saying the current settings are incorrect. I am holding on the line for their stupid support and it is 33 minutes later and I am caller no.14. I regret getting this stupid service from you guys as it is constant downtime every second day and the support does not even help in resolving the issue. At this point I would have to just reverse the debit order as I paid for a service I barely used. What a nightmare this has been and I am really disappointed and appalled!!