TERRIBLE SERVICE

If I could give this company ZERO stars, I absolutely would. I am genuinely shocked at the level of “service” Mweb offers. At this point, it feels like the company has completely given up on its clients. The level of incompetence is unbelievable. Your staff don’t know what they’re doing. Secure chat doesn’t respond. Emails go unanswered. Phone calls take hours—literally hours—before anyone even picks up, and when they do, you’re just transferred around in circles. On Monday the 2nd, I was on hold for almost 3 hours, while simultaneously waiting 2 hours on secure chat for someone to assist. Eventually, after getting nowhere, I dropped the line, took a break, and tried again two hours later. Same story. Same endless waiting. Same frustration. When I finally managed to speak to a consultant named Savanah, it only got worse. She was completely clueless and showed zero interest in my query. After nearly 20 minutes of explaining, she casually tells me I’m in the wrong department. Then she tries to dump me back into the queue again. When I asked for a call back—because I had been trying the entire day—her response was absolutely shocking: “I don’t know if they will call you this week or not, but maybe next week.” Excuse me? This is supposed to be a professional service provider? This is unacceptable, disgraceful, and a complete failure of customer service. MWEB, I need to DOWNGRADE my package. CALL ME TODAY. Not next week. Not when it suits you. Today.