Terrible service delivery

Had to wait weeks for device to be delivered and then 2 weeks later I am still trying to get help to connect to the internet as something seems to be wrong with the device. Call centre does not answer or keeps redirecting and emails are ignored.<br> Worst of all I've been billed for 6 weeks of internet use via debit order, but still no service delivery.<br> The deal seemed great as it was so low in price, but paying for something that hasn't been delivered works out quite expensive.