Terrible service!

I am extremely upset and disappointed with the service ever since I joined mweb it's been nothing but ****. First I had to beg them to get it installed in time which caused me major inconvenience second when my fibre went down I messaged them on their queries portal an they respond freaking 5 days later. Theres no direct way of contacting them or easy way when you have a fault I have spent over R100 airtime on the phone with them. Then last Wednesday whilst in a middle of a final exam the fibre went down it says connected no internet. I attempted to contact via the query portal on my account an that was useless I then called them and sat on hold for 20min before someone answered and when the person did he said he would lodge a fault with Vuma reach. On Friday vuma reach technicians came to my property jumped out the car jumped back into their car an left they did absolutely nothing moments later I get an email saying rate how your fault was handled, how the hell do I do that when the damn thing isnt fixed!. On Saturday I contacted them again and waited on hold yet another 30min when I got through I had the most arrogant ******** person assisting me called Michael. He never once apologized or accepted any responsibility instead he spoke to me sarcastically as if I am stupid. He there after tells me that vuma reach didnt fix it that day an they need someone else to but my question was why was I not told anything why is there no communication why do I always have to call you guys an chase up for a service that I'm damn paying you for. Till date my fibre is still not working but I am yet to pay the fill amount. The 6day turn around time is over sort your **** out and compensate me for your dismal customer service. Never will recommend mweb to anyone.