Terrible service

My neighbourhood had fibre go live on the 18th of March, I placed a preorder with Mweb on the 13th of March. The 18th of March came around and I phoned to find out what was happening and according to them we were not live so I gave it a day or two and people were getting connected and I was still waiting.

After phoning their horrible call centre so many times, who often end the call or put you through to another automated message that ends the call I eventually got through to someone who still said our area was not live so I told them to cancel my preorder. Now I've moved to Vox who can not activate my line because Mweb has gone and made themselves my ISP on Metrofibre networks side even though to them we were not live. Mweb who I have not signed anything with and accepted anything with has informed Metrofibre to cancel my line only on the 26th of April. Unacceptable and literally holding my fibre hostage