Terrible service.

I’ve installed my WiFi almost a week ago and still no internet connection. I can’t get through to customer service. Vumatel fibre keeps telling me to wait and that my ISP (Mweb) will sort it out. They’ve now said that Mweb has cancelled and I have to start the connection process again.

Mweb has still not informed me of the cancellation or why. This is terrible service and for a first time user I don’t think I want to continue with their services.