HB
Happy B
1 reviews | Active since Aug 2018
04 Jun 2026, 17:56
Terrible service
I've been with mweb for years however as time went the service became non existent. Calls get dropped and instructions of cancelling are ignored.
I sent a request to cancel via their chat platform and they ignored that. Today I get a message that I will be blacklisted..for what exactly
Mweb: Due to non-payment, your account ***2 will be listed with the Credit Bureau. Immediate payment is required. You can view your statement and make payment on https://pay.mweb.co.za. For payment arrangement contact us on ***
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Mweb's replyOfficial
05 Jun 2026, 10:00Hi Happy,
We understand how worrying it must be to receive a message about non‑payment and potential listing, especially after you’ve already made efforts and struggled to get support. Situations like this can feel stressful and unclear, and it’s completely understandable that you’re seeking answers.
This experience has not met the level of clarity, responsiveness, and support we aim to provide, particularly when it comes to billing and cancellation handling.
We’re here to help and have arranged for the Finance Team to review your account in full, including the billing status and the notice you’ve received. They have been asked to reach out to you directly to provide clear feedback, address your concerns, and ensure your account is correctly aligned.
We will continue to follow up internally to ensure you receive the clarity and assistance you need so this matter can be resolved without further delay.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll continue assisting you.
Kind regards,
Mweb Team
We understand how worrying it must be to receive a message about non‑payment and potential listing, especially after you’ve already made efforts and struggled to get support. Situations like this can feel stressful and unclear, and it’s completely understandable that you’re seeking answers.
This experience has not met the level of clarity, responsiveness, and support we aim to provide, particularly when it comes to billing and cancellation handling.
We’re here to help and have arranged for the Finance Team to review your account in full, including the billing status and the notice you’ve received. They have been asked to reach out to you directly to provide clear feedback, address your concerns, and ensure your account is correctly aligned.
We will continue to follow up internally to ensure you receive the clarity and assistance you need so this matter can be resolved without further delay.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll continue assisting you.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 10:00
Official
Hi Happy,
We understand how worrying it must be to receive a message about non‑payment and potential listing, especially after you’ve already made efforts and struggled to get support. Situations like this can feel stressful and unclear, and it’s completely understandable that you’re seeking answers.
This experience has not met the level of clarity, responsiveness, and support we aim to provide, particularly when it comes to billing and cancellation handling.
We’re here to help and have arranged for the Finance Team to review your account in full, including the billing status and the notice you’ve received. They have been asked to reach out to you directly to provide clear feedback, address your concerns, and ensure your account is correctly aligned.
We will continue to follow up internally to ensure you receive the clarity and assistance you need so this matter can be resolved without further delay.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll continue assisting you.
Kind regards,
Mweb Team
We understand how worrying it must be to receive a message about non‑payment and potential listing, especially after you’ve already made efforts and struggled to get support. Situations like this can feel stressful and unclear, and it’s completely understandable that you’re seeking answers.
This experience has not met the level of clarity, responsiveness, and support we aim to provide, particularly when it comes to billing and cancellation handling.
We’re here to help and have arranged for the Finance Team to review your account in full, including the billing status and the notice you’ve received. They have been asked to reach out to you directly to provide clear feedback, address your concerns, and ensure your account is correctly aligned.
We will continue to follow up internally to ensure you receive the clarity and assistance you need so this matter can be resolved without further delay.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll continue assisting you.
Kind regards,
Mweb Team