Terrible Service – Avoid MWeb!

If I could give MWeb 0 stars, I would! I signed up and was charged R650 plus an activation fee at the beginning of February, yet I still have no WiFi at home. Their customer service is a complete nightmare – they refuse to speak to me on the phone, transferring me endlessly between departments while putting me on hold for ages, never actually solving the problem.

I am landlord that looks after a property on which I live in a small granny flat on the side. There are two tenants who live with me on the same property and pay me rent, and they don't have Wifi either! This is really causing me a lot of mental and physical exhaustion.

They keep telling me Octotel will install the fibre, but Octotel (when I called them) insists the fibre is already active and that MWeb is the issue because they haven't activated the routers. So I’m stuck in an endless loop, paying for a service I can’t even use!

To make matters worse, I can’t cancel because their customer support is impossible to reach, and even if I do manage to cancel, they have the audacity to charge a one-month advance cancellation fee.

Absolutely unacceptable service. Save yourself the frustration and go with a different provider! 🚨🚨🚨

If anyone has any advice for me or can help me get out of this nightmare that would be much appreciated.