AK
Ayanda K
1 reviews | Active since Aug 2026
27 Aug 2026, 13:45
Terrible service avoid Mweb!!
I have had the worst experience with MWEB. I app**** for a fibre line, only to be told they cannot activate or release my line after I had paid the service fee because there is still an active contract with the PREVIOUS TENANT which will only be terminated after 3 weeks and instead of being upfront that the delay is with them they pushed the blame to the network provider Frogfoot
When I decided to cancel because of this ridiculous delay, no one would help me. I was transferred from agent to agent, none of them knew how to handle my issue or what to do - including sales agent Nirav. My cancellation requests were completely ignored.
To make it worse, they debited my account yesterday, activated the line even after I requested a cancellation, and I don't even have their router. So I am paying for a service I cannot use.I am still waiting for them to cancel my application and release my line immediately.
They are Unprofessional, disorganized, and have zero customer care. I would not recommend MWEB to anyone.
Helpful (0)
Replies (17)0
Replies (17)
Mweb's replyOfficial
27 Aug 2026, 13:59Hello Ayanda,
We understand how disappointing and frustrating this experience has been, particularly after applying for the service, making payment, and then being advised of delays that have impacted your ability to get connected. We can also appreciate your frustration with the difficulties you experienced when trying to cancel the order and obtain assistance.This is certainly not the sign-up journey we aim to provide, and we acknowledge that your experience has fallen short of your expectations.Having reviewed the matter, we can see that you have since been in contact with the team handling orders, who have escalated the matter and are actively addressing the concerns you have raised. The relevant team remains committed to seeing the issue through to resolution and ensuring that the necessary attention is given to your request.Your feedback regarding the onboarding process, communication, and support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to continue engaging with us direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how disappointing and frustrating this experience has been, particularly after applying for the service, making payment, and then being advised of delays that have impacted your ability to get connected. We can also appreciate your frustration with the difficulties you experienced when trying to cancel the order and obtain assistance.This is certainly not the sign-up journey we aim to provide, and we acknowledge that your experience has fallen short of your expectations.Having reviewed the matter, we can see that you have since been in contact with the team handling orders, who have escalated the matter and are actively addressing the concerns you have raised. The relevant team remains committed to seeing the issue through to resolution and ensuring that the necessary attention is given to your request.Your feedback regarding the onboarding process, communication, and support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to continue engaging with us direct message and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply27 Aug 2026, 13:59
Official
Hello Ayanda,
We understand how disappointing and frustrating this experience has been, particularly after applying for the service, making payment, and then being advised of delays that have impacted your ability to get connected. We can also appreciate your frustration with the difficulties you experienced when trying to cancel the order and obtain assistance.This is certainly not the sign-up journey we aim to provide, and we acknowledge that your experience has fallen short of your expectations.Having reviewed the matter, we can see that you have since been in contact with the team handling orders, who have escalated the matter and are actively addressing the concerns you have raised. The relevant team remains committed to seeing the issue through to resolution and ensuring that the necessary attention is given to your request.Your feedback regarding the onboarding process, communication, and support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to continue engaging with us direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how disappointing and frustrating this experience has been, particularly after applying for the service, making payment, and then being advised of delays that have impacted your ability to get connected. We can also appreciate your frustration with the difficulties you experienced when trying to cancel the order and obtain assistance.This is certainly not the sign-up journey we aim to provide, and we acknowledge that your experience has fallen short of your expectations.Having reviewed the matter, we can see that you have since been in contact with the team handling orders, who have escalated the matter and are actively addressing the concerns you have raised. The relevant team remains committed to seeing the issue through to resolution and ensuring that the necessary attention is given to your request.Your feedback regarding the onboarding process, communication, and support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to continue engaging with us direct message and we will gladly assist.
Kind regards,
Mweb Team
AK
Ayanda K's updateReviewer Update
27 Aug 2026, 14:43They are still refusing to log my cancellation, I just contacted frogfoot and there so no cancellation link on their end to show that I have app**** for cancellation. Please just cancel my application so that I do not have to deal with useless people anymore. I am beyond ****ed with your lack of service
Just refund me and release my line so I can move to different service provider that can actually provide a service
Just refund me and release my line so I can move to different service provider that can actually provide a service
AK
Ayanda K's update27 Aug 2026, 14:43
Reviewer Update
They are still refusing to log my cancellation, I just contacted frogfoot and there so no cancellation link on their end to show that I have app**** for cancellation. Please just cancel my application so that I do not have to deal with useless people anymore. I am beyond ****ed with your lack of service
Just refund me and release my line so I can move to different service provider that can actually provide a service
Just refund me and release my line so I can move to different service provider that can actually provide a service
Mweb's replyOfficial
27 Aug 2026, 14:56Hi Ayanda
We have flagged your request with the relevant teams to review and call you to further discuss the next steps directly.
Kind regards,
The Mweb Team
We have flagged your request with the relevant teams to review and call you to further discuss the next steps directly.
Kind regards,
The Mweb Team
Mweb's reply27 Aug 2026, 14:56
Official
Hi Ayanda
We have flagged your request with the relevant teams to review and call you to further discuss the next steps directly.
Kind regards,
The Mweb Team
We have flagged your request with the relevant teams to review and call you to further discuss the next steps directly.
Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
27 Aug 2026, 15:28That won’t work for me, this morning one of the agent said it will be canceled and I would received confirmation by COB it’s already 3:30 and still no feedback
AK
Ayanda K's update27 Aug 2026, 15:28
Reviewer Update
That won’t work for me, this morning one of the agent said it will be canceled and I would received confirmation by COB it’s already 3:30 and still no feedback
Mweb's replyOfficial
27 Aug 2026, 15:40Hi Ayanda
We have updated the team with your feedback, that is in the process of updating the account accordingly. They are actively working on a resolution.
Kind regards,
The Mweb Team
We have updated the team with your feedback, that is in the process of updating the account accordingly. They are actively working on a resolution.
Kind regards,
The Mweb Team
Mweb's reply27 Aug 2026, 15:40
Official
Hi Ayanda
We have updated the team with your feedback, that is in the process of updating the account accordingly. They are actively working on a resolution.
Kind regards,
The Mweb Team
We have updated the team with your feedback, that is in the process of updating the account accordingly. They are actively working on a resolution.
Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
27 Aug 2026, 16:08I am still waiting for feedback
You have inconvenienced me for a whole month now
You have inconvenienced me for a whole month now
AK
Ayanda K's update27 Aug 2026, 16:08
Reviewer Update
I am still waiting for feedback
You have inconvenienced me for a whole month now
You have inconvenienced me for a whole month now
Mweb's replyOfficial
27 Aug 2026, 16:24Hi Ayanda
We have requested the team to email you with details on the action taken to resolve this matter.
Kind regards,
The Mweb Team
We have requested the team to email you with details on the action taken to resolve this matter.
Kind regards,
The Mweb Team
Mweb's reply27 Aug 2026, 16:24
Official
Hi Ayanda
We have requested the team to email you with details on the action taken to resolve this matter.
Kind regards,
The Mweb Team
We have requested the team to email you with details on the action taken to resolve this matter.
Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
27 Aug 2026, 16:33I haven’t received the email and it’s almost 5
AK
Ayanda K's update27 Aug 2026, 16:33
Reviewer Update
I haven’t received the email and it’s almost 5
Mweb's replyOfficial
27 Aug 2026, 16:40The team will ensure you're updated the moment all profile details have been updated
Mweb's reply27 Aug 2026, 16:40
Official
The team will ensure you're updated the moment all profile details have been updated
AK
Ayanda K's updateReviewer Update
28 Aug 2026, 07:43I am still waiting for the team to update me with regards to my confirmation of cancellation
I cannot go another day without fiber because you can’t process a simple cancellation
I cannot go another day without fiber because you can’t process a simple cancellation
AK
Ayanda K's update28 Aug 2026, 07:43
Reviewer Update
I am still waiting for the team to update me with regards to my confirmation of cancellation
I cannot go another day without fiber because you can’t process a simple cancellation
I cannot go another day without fiber because you can’t process a simple cancellation
Mweb's replyOfficial
28 Aug 2026, 10:41Hello Ayanda,
We will follow up with the relevant team and requested that an update be provided.
Kind regards,
Mweb Team
We will follow up with the relevant team and requested that an update be provided.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 10:41
Official
Hello Ayanda,
We will follow up with the relevant team and requested that an update be provided.
Kind regards,
Mweb Team
We will follow up with the relevant team and requested that an update be provided.
Kind regards,
Mweb Team
AK
Ayanda K's updateReviewer Update
28 Aug 2026, 11:23The team didn’t no request for an early line release and on the system of the network provider frogfoot it shows that it will only be released on the 28th of September which will be another month
AK
Ayanda K's update28 Aug 2026, 11:23
Reviewer Update
The team didn’t no request for an early line release and on the system of the network provider frogfoot it shows that it will only be released on the 28th of September which will be another month
AK
Ayanda K's updateReviewer Update
28 Aug 2026, 12:03The team did not send frogfoot a request for early line release approval, the line release date is set for the 28 of September as per the cancellation link sent to frogfoot which is insane and this is no what the team communicated to me,they said they line will be immediately released which is not the case
AK
Ayanda K's update28 Aug 2026, 12:03
Reviewer Update
The team did not send frogfoot a request for early line release approval, the line release date is set for the 28 of September as per the cancellation link sent to frogfoot which is insane and this is no what the team communicated to me,they said they line will be immediately released which is not the case
Mweb's replyOfficial
28 Aug 2026, 12:20Hello Ayanda,
We have updated the relevant team with your latest feedback, including the concerns regarding the early line release request and the release date currently showing with Frogfoot. We have also requested that the team review the matter and provide you with direct email feedback to clarify the status of the request and the way forward.
Kind regards,
Mweb Team
We have updated the relevant team with your latest feedback, including the concerns regarding the early line release request and the release date currently showing with Frogfoot. We have also requested that the team review the matter and provide you with direct email feedback to clarify the status of the request and the way forward.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 12:20
Official
Hello Ayanda,
We have updated the relevant team with your latest feedback, including the concerns regarding the early line release request and the release date currently showing with Frogfoot. We have also requested that the team review the matter and provide you with direct email feedback to clarify the status of the request and the way forward.
Kind regards,
Mweb Team
We have updated the relevant team with your latest feedback, including the concerns regarding the early line release request and the release date currently showing with Frogfoot. We have also requested that the team review the matter and provide you with direct email feedback to clarify the status of the request and the way forward.
Kind regards,
Mweb Team
AK
Ayanda K's updateReviewer Update
28 Aug 2026, 12:25I don’t get any feedback from the team, I have to constantly call to follow up. I still do not have any proof of cancellation or refund update
AK
Ayanda K's update28 Aug 2026, 12:25
Reviewer Update
I don’t get any feedback from the team, I have to constantly call to follow up. I still do not have any proof of cancellation or refund update
Mweb's replyOfficial
28 Aug 2026, 13:13Hello Ayanda,
Our teams have confirmed working on the profile and have updated you with the latest status of the account directly via email earlier today. Thank you so much for your patience.
Kind regards,
The Mweb Team
Our teams have confirmed working on the profile and have updated you with the latest status of the account directly via email earlier today. Thank you so much for your patience.
Kind regards,
The Mweb Team
Mweb's reply28 Aug 2026, 13:13
Official
Hello Ayanda,
Our teams have confirmed working on the profile and have updated you with the latest status of the account directly via email earlier today. Thank you so much for your patience.
Kind regards,
The Mweb Team
Our teams have confirmed working on the profile and have updated you with the latest status of the account directly via email earlier today. Thank you so much for your patience.
Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
28 Aug 2026, 13:24The hold up is now with webafrica which is your sister, they have to release my line immediately
Contact the relevant team
Contact the relevant team
AK
Ayanda K's update28 Aug 2026, 13:24
Reviewer Update
The hold up is now with webafrica which is your sister, they have to release my line immediately
Contact the relevant team
Contact the relevant team