TERRIBLE SERVICE AT MWEB

After many years of being a Mweb client, I have come to the end of the road. The helpline is impossible - unless you phone the new sales, you can sit on a cellphone for an hour without getting anywhere.

I have a website and for months I have been struggling to drive to a friend's house kilometres away to use her PC because she has Vodacom as a provider. I changed over to Telkom, and was informed that it was IMPOSSIBLE to access my website from my PC.

Now I found another service provider who said they could take over my website and I could keep my domain name. My domain name is very important to me, since I advertise on Gumtree, and give that website address.

Today I have spent 30 minutes on 6 phone calls to new sales, who keep on telling me to hold on, they will put me through to cancellations, as the new service provider cannot get authorisation to transfer this domain name, until I cancel the mweb account. It seems to me that Mweb is making it extremely difficult on purpose to cancel any account.

I am disgusted after all these years, that I get this service. The Helpline is too despicable to even describe: from new sales the calls disappear. I cannot get hold of billing - that number rings a few times and cuts out. PLEASE Mweb, cancel my account NOW - I cannot get hold of you. The last person I spoke to at your technical side was Mogamat who told me unless I cancel my website, they will not give permission to transfer my domain name to anyone else. Mrs van Steenderen ***