1 reviews | Active since Oct 2015
Terrible Service and turn around time
I order Fiber end of August, almost 3 months and Fiber still not up and running. Fiber people did the installation a month ago couldn't get signal, they made appointment to come back - but no one arrive! I spoke to Mweb customer service 10 days ago, I was told i would get response no later than 48hours.. I had to call them back today, the mweb guy wasn't very helpful at all. I am really disappointed, been with Mweb for years - Really thinking of cancelling with them.. :(
Good day carisahorn
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has not been addressed and forwarded to the relevant persons.
They will investigate this matter and remain in contact with you until the query has been resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Good day carisahorn
Thank you for taking the time to raise this matter with us.
As discussed with our client service representative, this matter has not been addressed and forwarded to the relevant persons.
They will investigate this matter and remain in contact with you until the query has been resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services