Terrible service and ridiculous prices
<p>Ive been paying for my 4mb PREMIUM uncapped adsl internet for almost 4 years. Never once have I reach more than 1.5mb/ps. All the problems have been reported multiple times and Mweb keeps blaming it on Telkom. Telkom has been at my house several times and reports state that nothing is wrong on their side. To pay a dubble fee for cancellation is ridiculous. If its Telkom other ISP's should also have problems, which they dont. Cant complain about the service, because there is NONE!!!! </p> <p>TOTALLY OUTRAGED!!!</p>
Good Day Mickayla Smal,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We confirmed that the line sync speed is what is causing the problem and a fault has been logged to Telkom.
Please do provide us the feedback regarding possible noise on the telephone line, in order for us to update the line fault.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good Day Mickayla Smal,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We confirmed that the line sync speed is what is causing the problem and a fault has been logged to Telkom.
Please do provide us the feedback regarding possible noise on the telephone line, in order for us to update the line fault.
We eagerly await your reply.
Kind regards
MWEB Client Services