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RJvR
Ruan Jansen van Rensburg

1 reviews | Active since Mar 2014

19 Jul 2017, 21:52

Terrible service and responds time

<p>The service is ridiculously bad at this stage, I only get 1meg and paying for 4meg line, I requested an upgrade on the line and no representative has contacted me, WHAT IS GOING ON, it is so tedious to get something out off your company! Teljom has come to 'upgrade' the boxes, no the lines ate even slower. </p>

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Replies (5)
Mweb
Mweb's reply20 Jul 2017, 11:49
Official

Good day Ruanjvr

We are unable to get hold of you on the number provided. Please advise if there is an alternate number we can contact you on as well as an appropriate time.

Awaiting your response.

Kind regards

MWEB Client Services

RJvR
Ruan Jansen van Rensburg's update20 Jul 2017, 11:53
Reviewer Update

********** 030.

This is my only number, it should be working, please try again anytime today

RJvR
Ruan Jansen van Rensburg's update20 Jul 2017, 12:06
Reviewer Update

Please respond on this feed, not privately I cannot read the private replies

Mweb
Mweb's reply21 Jul 2017, 10:54
Official

Good day Ruanjvr

We are still unable to reach you and left a voice message on your cell phone. Your Telkom fault has been escalated for a technician to be dispatched as soon as possible.

We will remain in contact with you.

Regards

MWEB Client Services

Mweb
Mweb's reply21 Jul 2017, 13:50
Official

Good dy Ruanjvr

As per your discussion with one of our customer care representatives we will remain in contact until your query has been resolved.

Kind regards

MWEB Client Services