Terrible service and poor turnaround times for providing assistance

My fibre has been down for 2 weeks now. I logged a call with mweb because i was told I couldn't contact metrofibre directly. This was on the 3rd of June and I was told the issue would be fixed in 3-6 days! I've called a few times since and I was told its 'under investigation'. The poor turnaround times are unacceptable!!