1 reviews | Active since Apr 2019
TERRIBLE SERVICE
I formally requested cancellation of my service on 1 June 2026 and requested that the devices be collected. I was assured that someone would contact me to assist with the cancellation, yet to date nobody has called me.
My cancellation reference number is MWB***5.
I also emailed again on Monday to follow up on both my complaint and cancellation request, and once again received no meaningful assistance. This is completely unacceptable.
I require the team to contact me urgently to process the cancellation and arrange collection of the equipment. I will not accept any delays, nor will I be held liable for any device charges, cancellation fees, penalties, or any other costs arising from your failure to provide a working service.
This entire experience has been plagued by installation delays, billing before activation, ongoing connectivity problems, poor communication, and a complete lack of support when attempting to resolve matters through the proper channels.
We hear your frustration, especially given the ongoing delays with your cancellation request, follow-ups, and the lack of direct communication after you had already submitted your instruction on 1 June 2026 (***). We also understand how important it is for this to be concluded without further uncer*****y around billing or equipment collection.We can confirm that our retentions team did attempt to reach you yesterday, however they were not successful in getting hold of you at the time.To ensure this is not delayed any further, we have already requested that the retentions team contact you again urgently to finalise the cancellation process and arrange the collection of the equipment.In the meantime, we will ensure your case is flagged for priority follow-up so that your cancellation request is progressed without further delay, the equipment collection is scheduled, and your concerns regarding billing, fees, and service experience are formally reviewed as part of the cancellation handling.We acknowledge the impact this entire experience has had, and we will ensure the relevant team engages you directly to bring this to closure as quickly as possible.Kind regards,
The Mweb Team
We hear your frustration, especially given the ongoing delays with your cancellation request, follow-ups, and the lack of direct communication after you had already submitted your instruction on 1 June 2026 (***). We also understand how important it is for this to be concluded without further uncer*****y around billing or equipment collection.We can confirm that our retentions team did attempt to reach you yesterday, however they were not successful in getting hold of you at the time.To ensure this is not delayed any further, we have already requested that the retentions team contact you again urgently to finalise the cancellation process and arrange the collection of the equipment.In the meantime, we will ensure your case is flagged for priority follow-up so that your cancellation request is progressed without further delay, the equipment collection is scheduled, and your concerns regarding billing, fees, and service experience are formally reviewed as part of the cancellation handling.We acknowledge the impact this entire experience has had, and we will ensure the relevant team engages you directly to bring this to closure as quickly as possible.Kind regards,
The Mweb Team