Terrible Service

Today I have experience such a terrible experience from MWEB and it is not the first time. My account is up to date but apparently Vumatel cancelled my services. I then called Vumatel, they told me MWEB cancelled my services and according to them I do not have an ISP. I called MWEB again and Agents were transferring me from pillar to post and others even dropping the call. I have been on the call with MWEB for at least 3 hours and I have not been assisted with my connection.

Last month one of my neighbours made an order with MWEB and he was debited for two months without a router installed in his house...when he called MWEB to find out why they are debiting but he does not have the router, he was told the router is installed in my house of which it was false information. I have had the router since February 2020

The first time I ordered MWEB router, it took months for the installation to happen as I was asked to re-order instead.

I am not happy at all