Terrible Service

It is with great sadness and regret that I write this email to you. We have a Fibre home connection with MWEB and have been disconnected since Sunday. We have spent almost 6 hours on different calls with the call centre, being transferredfrom pillar to post. Billing says its not their problem and they sent us to Sales Support. All these internal transfers add no value whatsoever to us and a refund should have been credited when we raised this issue last year in December 2024.

I am not sure if no one has bothered to look at the captured notes, if there were any notes captured at all. I 100% regret having to convince my wife to move from Herotel and VOX fibre to join MWEB as this experience has proven nothing less of a recurring headache or migrain. It is so difficult to get through to anyone except for the Sales Dept as that seems to be the only thing your team or company cares about.

When we joined or took up this, we were informed that there will be no connection fee charged. Instead; after the installation, there was a 2nd device delivered when we ordered only 1 and the billing was messed up as we were charged for 2 connections (50/25) and (50/50). Somebody please sort this out before we seek other social media complaints platforms.